If your PRYPCO Blocks identity verification didn't go through, the app shows a Verification failed message telling you exactly what went wrong. You can fix the issue and retry yourself by tapping Try Again.
Verification usually fails for one of these reasons:
Your document has expired
Your Emirates ID or passport is past its expiry date. Verification on PRYPCO Blocks requires a document that is currently valid, so restart with an in-date document.
Your selfie doesn't match the photo on your document
The liveness selfie couldn't be matched to the photo on your ID. This is usually caused by poor lighting, a face covering, or a low-quality image. Retake the selfie at eye level, in a well-lit area, with your full face visible and nothing covering it.
We couldn't confirm your document is authentic
The system couldn't verify the document from the image provided. Always scan the original document — not a photocopy, screenshot, or a scan of a scan — keep the whole document inside the frame, and avoid glare or blur.
How to retry your verification
Tap Try Again on the Verification failed screen.
Make sure camera access is enabled for the PRYPCO Blocks app, then re-scan your document following the guidance above.
Retake your selfie in good lighting, holding your device steady at eye level.
Submit again. Once your document and selfie pass, your account verification is typically confirmed within 2–4 business days.
If it still fails after retrying
If you've retried with a valid, clearly scanned document and still see the error, let us know in the in-app chat or email discover.blocks@prypco.com from your registered email, and our team will check it for you.