If your passport or government-issued ID expires, you’ll be asked to update your document directly from the app. Until the update is completed, some account features may be restricted.
Updating expired documents (self-service)
PRYPCO Blocks allows you to update expired KYC documents directly in the app to keep your account active.
Within 3 months of the expiry date, you’ll see a yellow banner at the top of the app prompting you to upload your updated document (e.g. a new passport).
Follow the on-screen steps to upload the new document and complete verification.
What if the document isn’t updated?
If your ID is not updated after it expires:
Your account will be temporarily put on hold
You will not be able to withdraw, top up, or invest until verification is completed
Access is restored once your updated documents are reviewed and approved.
Important to know
Keeping your documents up to date helps avoid interruptions
Verification timelines may vary depending on review requirements
You may be asked for additional information in some cases
✉️ Need help?
If you don’t see the banner, are unable to upload your document, or have any concerns, please reach out to our support team at discover.blocks@prypco.com using your PRYPCO Blocks account registered email.